About these terms
These terms apply to every service Quickcheck provides. By booking a visit, accepting a quote or joining the Annual Compliance Program, you agree to them. If you are a property manager or agent acting for an owner, you confirm you are authorised to accept these terms and give instructions on the owner's behalf, and that the owner has seen or been given access to them.
Our services
Quickcheck (Electrical Contractor Licence No. 1513304) provides smoke alarm testing, installation and compliance and general electrical maintenance across the Wide Bay–Burnett region, QLD. All electrical work is performed by licensed electricians in accordance with Queensland legislation and Australian Standard 3786:2014 where applicable. Services are delivered per visit or through the Annual Compliance Program.
Information you give us
We rely on the information you provide: the property address, build and renovation dates, number of bedrooms and storeys, tenancy details, and anything else that affects compliance. You confirm that this information is accurate and complete, and that you will tell us promptly if it changes. We are not obliged to independently verify it. If a visit cannot be completed, or work has to be redone, because information we were given was missing or wrong, we may charge a reasonable re-attendance fee.
Quotes and pricing
Prices quoted include the services described at the time of booking, and include GST. Quotes are valid for 30 days unless stated otherwise. Any additional work found during a visit is priced and agreed with you before it is carried out; we do not invoice for surprise work.
Access, scheduling and cancellations
You are responsible for providing safe, unobstructed access to the property at the agreed time. For tenanted properties, we can arrange access directly with tenants where you authorise us to do so, and we give the entry notices required under Queensland tenancy law. Keys provided to us are held securely, used only to deliver the service, and returned when the job is complete.
If access is not available at the scheduled time, or a booking is cancelled with less than 24 hours notice, we may charge a call-out fee and reschedule the visit.
Site conditions and safety
Some conditions at a property can affect whether work can proceed safely: suspected asbestos, unsafe or non-compliant wiring, active voltage in ceiling spaces, pests, or ceiling spaces that cannot be safely accessed. If we find a condition like this, we stop, make the area safe where we reasonably can, and discuss options and pricing with you before continuing. You are responsible for conditions at the property that were not disclosed to us, and we are not liable for delays or additional costs they cause.
Compliance reports
A Quickcheck compliance report states whether the smoke alarm system complied with the applicable Queensland smoke alarm legislation on the date we inspected it. It is a point-in-time assessment based on what we could observe at the property. It is not a building certificate, and it is not legal advice.
Changes after our inspection can affect compliance, including renovations, rooms converted to bedrooms, a new lease commencing, alarms added, moved or removed by others, and changes in legislation. Tell us about changes like these so we can reinspect. We are not responsible for non-compliance caused by changes made after our visit.
Equipment and standards
Smoke alarms we install are photoelectric and comply with Australian Standard 3786:2014. Manufacturer warranties apply to the equipment we supply, and we handle warranty replacement of alarms we installed.
Equipment installed by others
We are not responsible for equipment installed, or work performed, by other providers, including alarm systems we did not install and wiring altered before we were engaged. We service existing alarms where we reasonably can, but repeated call-outs caused by faulty equipment installed by others may be charged, and we may recommend replacement to bring the system up to standard.
Annual Compliance Program
The program is an annual membership charged per property. It renews each year unless cancelled, and we let you know before each renewal. You can cancel at any time by written notice: cancellation stops the next renewal and no further fees are charged. Fees for a membership year are not refundable once the annual service visit for that year has been completed. Program inclusions and exclusions are listed on the Annual Compliance Program page and form part of these terms.
Payment
Invoices are payable within the terms shown on the invoice. For property managers on recurring compliance arrangements, billing follows the agreed schedule for your portfolio. If an account remains unpaid after reminders, we may pause further work for the property until it is settled, and reasonable costs of recovering overdue amounts may be added to the account.
Our guarantee
We guarantee our workmanship. If a compliance issue arises from work we performed, we will rectify it at no charge. Nothing in these terms excludes any consumer guarantee that applies under the Australian Consumer Law.
Liability
Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right you have under the Australian Consumer Law. Where the law allows liability to be limited, our liability for a failure in relation to services is limited to resupplying the services or paying the cost of having them resupplied.
To the extent permitted by law, we are not liable for indirect or consequential loss (such as lost rent, lost profits or loss of opportunity), or for loss caused by:
- inaccurate or incomplete information given to us;
- site conditions that were not disclosed to us;
- work performed, or equipment supplied, by others;
- changes made at the property after our inspection; or
- events outside our reasonable control, including weather, access issues and changes in legislation.
Privacy
We collect and handle personal information (contact details, property details and key information) in accordance with our Privacy Policy, and use it only to deliver our services.
Changes to these terms
We may update these terms from time to time. The current version is always published on this page with its date, and changes apply to bookings made after the change.
Governing law and disputes
These terms are governed by the laws of Queensland, and the courts of Queensland have jurisdiction. If something goes wrong, talk to us first: most issues are fixed with a phone call, and we will always try to resolve a dispute directly before anything formal.
Contact
Questions about these terms? Call (07) 4159 1997 or email reception@quickcheck.net.au.